About Us
IICRC Certified:
IICRC Certified:
Past Director Of The
Carpet and Fabricare Institute CFI
Rande Machell
The Rug Expert
IICRC Certified:
IICRC Certified:
IICRC Certified:
Master Textile Cleaner
Master Restorer
Senior Pacticing Carpet Inspector
Rande Machell
The Rug Expert
Videos
Carpet Cleaning
Wood Refinishing
Here is what people are saying about The Rug Expert:
The Rug Expert; outstanding job!
The Rug Expert-My sofas look like new!
The Rug Expert-Highly recommended!
Rande did an outstanding job of fixing my carpet. I spilled bleach which caused damages the size of a grapefruit. I was devastated. Rande pulled a piece out of the closet and patched the spot up. From a slight distance you cannot even tell it was patched. Rande also did a carpet inspection on my carpet over a year ago. Based on his findings the carpet manufacture replaced my entire carpet. He's a lifesaver. Very professional.
- By Stefanie - Jan 11, 2010
The Rug Expert-Highly recommended!
The Rug Expert-My sofas look like new!
The Rug Expert-Highly recommended!
Rande is a true professional in every sense. He is knowledgeable, competent, courteous, hard-working and takes pride in his work. I would highly recommend him to anyone in need of maintenance on any type of flooring or upholstery.
-AL - Dec 10, 2009
The Rug Expert-My sofas look like new!
The Rug Expert-My sofas look like new!
The Rug Expert-My sofas look like new!
Rande did an excellent job on my beige sofas. They look like new. He was also informative and explained what he did clearly. He is a busy guy, but takes the time it takes, and is friendly and to the point. Pleasure to do business with him. Thanks, Helene Brun. -HB - Dec 10, 2009
Again, and excellent job?!
Again, and excellent job?!
The Rug Expert-My sofas look like new!
Rande has cleaned my carpets muliple times, my extended family's carpets and tile, and many of my friends homes. I have been cleaning my carpets at least every two years and used various services over the last 20 years. Rande is by far the best in all areas. I recommend him constantly. He will be doing my tile in a couple of weeks too. Happy in Mountain View?
By l - May 22, 2009
No More Hoover?
Again, and excellent job?!
Excellent Results
I've cleaned my own carpets for years with a Hoover Carpet Cleaner. After a recent remodel I decided to save myself some time and made an appt w/Rande. WOW !!!!! I've NEVER seen my carpets this clean !!!!!! I will definitely use his service again in addition to recommending him to my friends.?
By lori.dow - Apr 13, 2009
Excellent Results
Again, and excellent job?!
Excellent Results
We have entrusted Randy to service the carpets in the apartments we manage for several years. Recently, we have also had him clean carpets and limestone tile in a Class A commercial office building. The results were great. He was careful of the fine finishes and woodwork, and cognizant of the tenants and off hours timing need. He has my very high recommendation.?
By Kim - Mar 18, 2009
Best Carpet Cleaning I've Ever Had
Best Carpet Cleaning I've Ever Had
Best Carpet Cleaning I've Ever Had
This was NOT Rande's "first rodeo." He came out at no charge to advise us on our wool indian rugs...they had an unpleasant smell, which Rande explained to us. It was obvious that he is REALLY an expert, not just in name. On our scheduled cleaning day, he arrived exactly on time, after a courtesy phone call to us. He explained that the stains in our carpet were from a previous cleaning where the soap wasn't fully removed. His equipment is all in his van, with a gas powered arrangement that pushes cleaning solution to a wand, which then sucks it up into a much larger hose and sends it to tanks in the van. After his cleaning, our carpets look like new (and we were thinking of replacing them before Rande's capable cleaning). There were some rust spots he was able to remove as well. This is an unqualified recommendation! We'll have him back. Oh yeah, his prices are extremely reasonable too. A great deal.
-Pete
Excellent Service
Best Carpet Cleaning I've Ever Had
Best Carpet Cleaning I've Ever Had
By drbeat - Mar 10, 2009
Rande is extremely knowledgeable about and dedicated to his work and it shows. He provides a quality service, does a thorough job, and doesn't change prices or try to charge more once he's started the job. Don't get ripped off by cheap services. You owe it to yourself and your family to have a clean, healthy home and it's worth paying an extra buck or two to have it done right.?
expert carpet cleaner
Best Carpet Cleaning I've Ever Had
The Rug Expert really is
By bdallenb2 - Mar 9, 2009
Rande the Rug Expert has been cleaning our carpets for years, and has always done an excellent job. Last week we had a real callenge for him, since we'd had our kitchen remodeled and the contractors managed to get the carpet in one area of the dining room really filthy, in spite of putting down a cover. We showed this very grungy area to Rande, and he was undaunted; once again he came through and did a beautiful job. I would highly recommend him!
The Rug Expert really is
The Rug Expert really is
The Rug Expert really is
By bjvinson61 - Feb 16, 2009
The Rug Expert really IS an expert. He cleaned my carpeting in my entire house, removing two "unremoveable" stains left by a previous rug cleaner, and he did it in less time for a lower price than anyone else. I will never call anyone but Rande in future for all my rug cleaning.
Great Job
The Rug Expert really is
Truly the Rug Expert
By Andrew - Feb 11, 2009
Best by far, for prices and service. Scheduling was very easy and quick, they even asked what time worked best for me.... Showed up within the one hour window we had been given, and gave our place a quick once over and review of what he'd be doing. Then he went right to work. The machine was very quiet, and very quick, the whole process took just over an hour for two good sized bedrooms. The end result was incredible ( and a happy wife ). The carpets looked brand new, and had their old bounce and colour back. Overall very straightforward, friendly and honest. The price was unbeatable for the service. We will be using them many times more.
Truly the Rug Expert
The Rug Expert really is
Truly the Rug Expert
By kusener - Feb 7, 2009
Rande does the best work at the most reasonable price of anybody in the South Bay. He is dependable and performs the work just as promised. He is the only guy I use!
carpet cleaning
Ann Lough Cupertino
5 out of 5 stars
By Ed - Jan 25, 2009
I have had my carpets cleaned several times by the Rug Expert and have always been extremely satisfied. Recently I had the Rug Expert clean my flagstone patio which had become quite stained over the years. It turned out to be a four hour job which restored the patio to its origianal status. In addition he put a protectant solution on the patio so that it will not get stained in the future. Again I am extremely satisfied.
5 out of 5 stars
Ann Lough Cupertino
5 out of 5 stars
by Jenn 12/12/2009
The Rug Expert did a beautiful job, and Rande was very good to work with.
Ann Lough Cupertino
Ann Lough Cupertino
Lumie Steele Los Altos
Rande is a true professional in every sense. He is knowledgeable, competent, courteous, hard-working, and takes great pride in his work. I would highly recommend him to anyone in need of maintenence on ny type of flooring or upholstery.
Lumie Steele Los Altos
Yvonne Hoffman Cupertino
Lumie Steele Los Altos
The Rug Expert is Prompt and Efficient. My carpet was was filthy so, as he cleaned, I was amazed at how good and clean it came out. He also gave me great advice and information on how to keep my carpet looking good.
Jack Crane Los Altos
Yvonne Hoffman Cupertino
Yvonne Hoffman Cupertino
Excellent service and results. Far better than any other service used previously. Will use this business again when needed.
Yvonne Hoffman Cupertino
Yvonne Hoffman Cupertino
Yvonne Hoffman Cupertino
On time. Professional. Honest. Great job. I will use him again.
Erica Atkinson Los Altos
John/Grace Schoenbrun Cupertino
John/Grace Schoenbrun Cupertino
Thoughtful, prompt, hard-working, an intelligent man who takes pride in his work and goes the extra mile to please his customers. After a terrible experience with a large chain of carpet cleaners, I called the Rug Expert because I had a coupon. Now I will never call anyone else.
John/Grace Schoenbrun Cupertino
John/Grace Schoenbrun Cupertino
John/Grace Schoenbrun Cupertino
Rande Machell is truly the Rug Expert. We experienced a very bad stain that nobody professionally was able to remove, but Randee with all his expertise, did a fine job of taking care of the stain. He is truly knowledgeable, professional with a great attitude, and we highly recommend him to all our friends. We look forward to having his services on a yearly basis.
Ruth Stevens Cupertino
John/Grace Schoenbrun Cupertino
Ruth Stevens Cupertino
Rande Machell does an excellent job cleaning our carpets. He is able to get out any stain that my kids and my dog (okay, and me) have inflicted. I also appreciate his knowledge and his honesty. He never tries to sell me on any unnecessary treatments and he's always willing to give me advice on what over-the-counter products to use. His prices are very reasonable. He's prompt, professional and obviously takes pride in his work. I've tried a lot of carpet cleaners and I'll be sticking with The Rug Expert.
Helene Brun Los Altos
Salvatore B.Dina Mountain View
Ruth Stevens Cupertino
Rande did an excellent job on my beige sofas. They look like new. He was also informative and explained what he did clearly. He is a busy guy, but takes the time it takes, and is friendly and to the point. Pleasure to do business with him. Thanks, Helene Brun.
Jerome Jackson Los Altos
Salvatore B.Dina Mountain View
Salvatore B.Dina Mountain View
I have used the Rug Experts several times to clean my carpets. I have a very light (nearly white) carpet that will stain from below if too much moisture is used to clean the carpet, It can also contain some difficult to clean areas, especially since I have a large Labrador dog. The Rug Experts clean my carpet thoroughly and restore it to its near-new appearance. I highly recommend them.
Salvatore B.Dina Mountain View
Salvatore B.Dina Mountain View
Salvatore B.Dina Mountain View
The Rug Expert did an excellent job. It amazed me that Rande easily removed a rust stain from our carpet that no one else could. The carpet stretching, and repair work he did, saved us from having to buy new carpet.
Rob Martin Mountain View
Rob Martin Mountain View
Rob Martin Mountain View
My carpets look the best I’ve ever seen them, and I’m 59 years old! The Rug Expert did my kitchen and bathroom floors too! Everything looks like new. I’m very very impressed. Rande was also able to come out on a days notice and worked extremely hard! Personally, I am so happy with my floors; my house looks like new… I’m going to invite my friends over now!
Lara Vastano Santa Clara
Rob Martin Mountain View
Rob Martin Mountain View
I will tell all my friends to use The Rug Expert. I have never seen my carpets this clean since we bought our house 9 years ago. I needed to get my carpets cleaned before my child’s birthday party. I wasn’t sure if we could get them clean enough, and we had considered replacing them. Now we don’t have to get rid of our carpets because they look new! Even our bad stains came out nice and clean!
susan hannibal saratoga
Rob Martin Mountain View
susan hannibal saratoga
Hi Rande, You recently cleaned the carpet in several areas of my home. The carpet was so bad that I thought we were going to have to replace it. I am so happy with the results. You did a great job and I know it was a tough one. My carpets look brand new. If you ever need a reference feel free to use my name. Thanks for a job so well done, Susan Hannibal Saratoga, CA
R. Lawson Sunnyvale CA
Allegra Petras Los Altos
susan hannibal saratoga
Rande is so trustworthy that we left on a trip and he finished the job and locked up the house, leaving the key where we asked! R. Lawson
Norma Fox Mountain View
Allegra Petras Los Altos
Allegra Petras Los Altos
Fantastic service, very professional, will definitely use The Rug Expert again and would not hesitate in recommending them. They did a fantastic job.
Allegra Petras Los Altos
Allegra Petras Los Altos
Allegra Petras Los Altos
My experience with The Rug Expert was exceptional. I had a coupon which he honored with no haggling once he was on site... did not try to up sell me with stain treatments or add in other additional costs (experiences I have had with other vendors.) He showed up promptly, knew what he was doing, respected my house, put up warning signs that the floor may be slippery and did a fantastic job on the carpets. I will definitely use The Rug Expert again.
Jack Crane Los Altos
-Meike & Andrew Robertson
Jack Crane Los Altos
Excellent service and results. Far better than any other service used previously. Will use this business again when needed.
-C. Fielding
-Meike & Andrew Robertson
Jack Crane Los Altos
Rande the “Rug Expert” is wonderful. He is by far the BEST rug/upholstery cleaner I have ever had in 38 years. And, his prices are extremely reasonable.
-Meike & Andrew Robertson
-Meike & Andrew Robertson
-Meike & Andrew Robertson
Very flexible on appointment time. Efficient, quick and thorough service. Price very compatible—received a discount even the second time around. Will absolutely recommend to friends and use again. P.S I love the newsletter!
Susan Hannibal Saratoga
Lise’ McCarthy San Jose, CA
-Meike & Andrew Robertson
You recently cleaned the carpet in several areas of my home. The carpet was so bad that I thought we were going to have to replace it. I am so happy with the results. You did a great job and I know it was a tough one. My carpets look brand new. If you ever need a reference feel free to use my name. Thanks for a job so well done,
Lise’ McCarthy San Jose, CA
Lise’ McCarthy San Jose, CA
Lise’ McCarthy San Jose, CA
Rande does a very thorough cleaning. Our carpets look like new for weeks. I have had Rande clean our carpets 5 times. He is honest, dependable and very knowledgeable about carpet cleaning, germs, odors, products, etc. We have 3 children, 2 dogs, and 2 cats, so our carpets get pretty rank. Rande can clean them back to pristine condition. He has even removed carpet for us at our request. One time he was removing carpet while I was learning to play the piano. He hammered the metal stripping to the “beat” of the piano music. That’s how my kids remember Rande when I tell them the carpets are to be cleaned. What I value most is that my carpets look, smell, and feel great when Rande is finished cleaning, and stay that way a while. The other thing I appreciate is how he explains how different chemicals react to cause/remove stains and odors.
Wanda Germaine
Lise’ McCarthy San Jose, CA
Lise’ McCarthy San Jose, CA
Rande is friendly and does an excellent job at a great price. I called on Monday with company from out of town coming on Saturday, and he was here on Thursday. My carpets were clean when my company was clean when my company came. Thank you! Rande introduced me to an air cleaner that allows me, with Emphysema, to breathe much easier in my own home. I have my carpets cleaned by Rande every 3 Months.
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